RETURN & REFUND POLICY

TREND SHOPPY
Website: www.trendshoppy.com

At TREND SHOPPY, customer satisfaction is our priority. We strive to deliver quality products and a reliable shopping experience.

1. Return Eligibility

Returns and replacements are accepted only under the following circumstances:

• The product received is damaged.

• The product is defective or not functioning properly.

• The wrong product, size, colour, or variant has been delivered.

• A continuous, unedited unboxing video is required for all claims involving damaged, defective, or incorrect products.

• The video should clearly show the original sealed package, shipping label, opening of the package, and the product received.

• The video must clearly demonstrate the reported damage, defect, or incorrect item.

• Claims should be submitted along with the Order ID and supporting details within 48 hours of delivery.

• Claims without an unboxing video may be subject to additional verification and review.

We do not accept returns for change of mind, personal preference, or orders where the customer simply no longer wishes to keep the product, except where required under applicable law.

2. Return Request Period – 48 Hours

Customers must report any damaged, defective, or incorrect product within 48 hours of delivery.

Requests submitted after this period may not qualify under our standard return policy, subject to applicable consumer protection laws.

Customers should provide:

• Order ID

• Clear photographs or videos of the issue

• A brief description of the problem

• Unboxing video, where available or reasonably requested

3. Product Condition

Products must be retained with their original packaging, accessories, tags, and included items.

Customers should avoid using or attempting to repair a defective product before contacting our support team.

4. Replacement Policy

After reviewing the complaint, TREND SHOPPY may offer a replacement for eligible damaged, defective, or incorrectly delivered products.

If a replacement is unavailable, an eligible refund will be offered.

5. Refund Policy

Refunds will be initiated after the returned product or reported issue has been verified and approved.

Prepaid Orders: Refunds will be issued to the original payment method.

Cash on Delivery (COD) Orders: Refunds will be processed through a suitable bank account or UPI method provided by the customer.

Approved refunds will generally be processed within 5–10 business days, subject to banking and payment provider processing times.

6. Return Shipping Charges

For approved returns involving damaged, defective, or incorrectly delivered products, TREND SHOPPY will bear the applicable return shipping costs.

Customers will not be charged return shipping fees for such approved cases.

7. Order Cancellation

Customers may request cancellation before the order is dispatched.

Once an order has been shipped, cancellation may not be possible. Please contact our customer support team for assistance.

Eligible prepaid cancellations will be refunded to the original payment method.

8. Non-Returnable Situations

Returns will generally not be accepted for:

• Change of mind or personal preference.

• Products damaged due to misuse or improper handling by the customer.

• Products showing signs of use or alterations unrelated to the reported defect.

• Missing accessories or packaging, where this prevents proper verification.

These restrictions do not override any rights available under applicable consumer protection laws.

9. How to Request a Return or Refund

Please contact our customer support team within 48 hours of delivery and provide:

• Full Name

• Order ID

• Registered Mobile Number

• Reason for Return

• Supporting product images or videos

Please wait for approval and return instructions before sending any product back.

10. Contact Us

TREND SHOPPY
Website: www.trendshoppy.com
Email: trendshoppyglobal@gmail.com

We appreciate your trust in TREND SHOPPY and thank you for shopping with us.

Last Updated: November 2026